We are Eplan. Engineering professionals, software specialists, industry automation experts and digital transformers. Part of the Friedhelm Loh Group. Family-owned business, global player, leading innovator and top employer.
Renewal Manager (m/f/d)
Eplan • Monheim am Rhein
Eplan
Monheim am Rhein
Hybrid (On Site / Home Office)
We are looking for you to join our team at our Monheim am Rhein location (Düsseldorf/Cologne) as soon as possible.
We are looking for you to join our team at our Monheim am Rhein location (Düsseldorf/Cologne) as soon as possible.
Tasks
- Responsibility for small and medium-sized customers in all aspects of the renewal activities
- Implementation of the local renewal strategy to avoid customer churn and strengthen customer loyalty
- Close cooperation with the local sales, professional services, sales administration and marketing departments
- Continuous customer contact and onboarding of new customers to ensure professional use of EPLAN (“customer success” role) in combination with high customer satisfaction.
- Recognize high-risk customers with high churn potential at an early stage and develop solution strategies to retain them
- Identification of optimization potential through EPLAN software at customers and recognition of trends with strategy development
- Regular reporting to the Global Renewal Director and Country Management
Profile
- Completed studies in economics or a comparable qualification
- Several years of sales experience in a renewal or subscription environment
- Ideally further experience in sales administration or customer service in a technology/engineering environment
- Strong interest in discussions with technical and commercial departments in the industrial automation ecosystem
- Customer-oriented with a strong consultative sales background, negotiation skills and very good objection handling skills
- Empathetic and self-motivated with excellent communication skills, good listener and hands-on mentality
- Team player able to collaborate with different departments at local level
- Sales and KPI oriented
- Very good German and good English skills
What we offer
30 days’ holiday and special leave for specific reasons
Opportunities for personal growth
Flexible and mobile working
Regional childcare facilities during school holidays
Bike Leasing
Pension benefits
Corporate Benefits
Free parking and good transport links
Free water and coffee
Contact person
Sounds interesting?
Apply nowOur application process
Online application
You can apply for your prospective job in just a few clicks using our online form. Simply upload your CV and any other relevant documents that you wish to include. You will then receive a confirmation email from us.
Review of your documents
Now it’s over to us: We will review your application fairly and get back to you as soon as possible by email or phone. It is very important to us to review each application carefully and with due consideration. To that end, our response time may vary depending on the number of applications that we receive
Getting to know each other
We look forward to learning more about you and invite you to an initial meeting – either virtually or on site. If it’s a good fit for both parties, we typically will follow this up with further conversations to discuss any outstanding questions or issues.
Contract offer
If we are both convinced that it is the right fit, we will put everything in place ready for you to join us and send you your offer and personal contract. And then, all that remains to say: Welcome to the Friedhelm Loh Group!
What our colleagues have to say
Rebecca Zeiler
Process/Project Manager in the Digital Solutions Management department (Global Sales Processes), Rittal
"The best thing is the many people I get to know. A network in the various departments is extremely valuable and useful in everyday working life. Not only have we developed helpful work contacts, but also real friendships that enrich our private lives enormously."
