We are Eplan. Engineering professionals, software specialists, industry automation experts and digital transformers. Part of the Friedhelm Loh Group. Family-owned business, global player, leading innovator and top employer.
Technical Eplan support employee (m/f/d)
Eplan • Monheim am Rhein
Monheim am Rhein
We are looking for you to join our EPLAN support team at our location in Monheim am Rhein at the earliest possible date.
Tasks
- Central contact person for our customers for technical and application-relevant questions regarding our products and solutions
- Independent, competent and reliable solution of customer inquiries
- Close cooperation with our quality assurance and development for more complex questions
- Creation of contributions to our internationally used knowledge database
- Exchange with a team of specialists to develop the best solution for our customers
- Documentation of the solution steps in our ticket system
Job profile
- Degree in electrical engineering, mechatronics, automation technology, IT or comparable
- Experience in independently analyzing and solving technical problems
- First professional experience in at least one of the following fields: Electrical engineering or mechatronics
- Ideally initial experience in one of our EPLAN products
- Strong communication skills, flexibility, ability to work under pressure, willingness to learn
- Team player with a strong customer focus
- Very good written and spoken German and good English skills
What we offer
30 days’ holiday and special leave for specific reasons
Holiday pay and Christmas bonus
Opportunities for personal growth
Bike Leasing
Pension benefits
Corporate benefits
Free parking and good transport links
Free water and coffee
Contact
Sounds interesting?
Apply now!What our colleagues have to say
Gerit Hinrichs und Martin Keim
Service Technicians at Rittal
Here today, somewhere else tomorrow: Gerit Hinrichs and Martin Keim spend their lives on the road for Rittal in their own, fully equipped vehicle. They love the fact that their job brings new challenges every day. “It’s the ideal way to meet new people and explore different locations.”
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