We are Loh Services. Organisational experts, business partners, information HQ and service centre. Part of the Friedhelm Loh Group. Family-owned business, global player, leading innovator and top employer.
Executive Specialist (m/f/d) End User Support
Loh Services • Haiger
Loh Services
Haiger
Activity On Site
As an IT support specialist at our Haiger/Herborn location in Central Hesse, you will serve as the primary point of contact for our senior management team and ensure stable, efficient, and first-class IT support at the highest level of service.
As an IT support specialist at our Haiger/Herborn location in Central Hesse, you will serve as the primary point of contact for our senior management team and ensure stable, efficient, and first-class IT support at the highest level of service.
Tasks
- Primary point of contact for IT matters for members of the Executive Board and executive-level functions (e.g., Family Office)
- End-to-end responsibility for all incidents in the VIP environment, including the management and coordination of 2nd- and 3rd-level support as well as external IT service providers
- Direct handling of inquiries and resolution of IT issues via phone, remotely, or on-site at the VIP user’s location, even outside of regular business hours
- Support for VIP users’ IT workstations (equipment, workstation printers, mobile devices (iPhone and iPad), non-standard hardware and software) as well as support for conference systems in the VIP environment
- Design and implementation of customized IT solutions for VIP-specific requirements
- Support for other specialist teams in the End User Service department
- Ensuring service availability through training and onboarding of substitutes, as well as training and knowledge transfer to support staff
Profile
- Completed training in an IT profession and several years of relevant professional experience
- Broad and in-depth understanding of IT in the following areas: Windows Clients, Windows Server, Networking, iPhones, iPads Structured, solution- and results-oriented approach to work with a high degree of personal responsibility
- Strong stakeholder management skills and clear, audience-oriented communication, as well as a high level of discretion and trustworthiness
- Excellent German and English language skills
- Enjoy working in a team and possess a friendly, professional, and engaging demeanor
What we offer
30 days’ holiday
Holiday pay and Christmas bonus
Opportunities for personal growth
Flexible and mobile working
Regional childcare facilities during school holidays
Bike Leasing
Pension benefits
Corporate Benefits
Free parking and good transport links
Subsidised canteen (selected locations)
Contact person
Sounds interesting?
Apply nowOur application process
Online application
You can apply for your prospective job in just a few clicks using our online form. Simply upload your CV and any other relevant documents that you wish to include. You will then receive a confirmation email from us.
Review of your documents
Now it’s over to us: We will review your application fairly and get back to you as soon as possible by email or phone. It is very important to us to review each application carefully and with due consideration. To that end, our response time may vary depending on the number of applications that we receive
Getting to know each other
We look forward to learning more about you and invite you to an initial meeting – either virtually or on site. If it’s a good fit for both parties, we typically will follow this up with further conversations to discuss any outstanding questions or issues.
Contract offer
If we are both convinced that it is the right fit, we will put everything in place ready for you to join us and send you your offer and personal contract. And then, all that remains to say: Welcome to the Friedhelm Loh Group!
What our colleagues have to say
Jan Honnef
Group Leader, “End User Service – Remote Support Client” at Loh Services
Delivering rapid support whenever colleagues are experiencing technical difficulties with their computers, printers and other devices.
