We are Loh Services. Organisational experts, business partners, information HQ and service centre. Part of the Friedhelm Loh Group. Family-owned business, global player, leading innovator and top employer.
IT Support Engineer (m/f/d) End User Support
Loh Services • Haiger
Loh Services
Haiger
Activity On Site
As an IT Support Engineer in End User Services, you’ll ensure that our employees can continue to work digitally at all times—using smart solutions, technical expertise, and a clear focus on delivering an outstanding user experience. Join our team at our location in Haiger or Herborn.
As an IT Support Engineer in End User Services, you’ll ensure that our employees can continue to work digitally at all times—using smart solutions, technical expertise, and a clear focus on delivering an outstanding user experience. Join our team at our location in Haiger or Herborn.
Tasks
- Registration and classification of incoming incident reports
- Handling of incidents and restoration of a service to its defined operational state as quickly as possible (support and troubleshooting)
- Troubleshooting, including for 2nd-level tickets (depending on knowledge and permissions), or escalation to the Operations Team
- Active administration and regular updates to users on the status of incident resolution
- Performing on-site support activities
- Occasional visits to FLG locations to provide on-site support
Profile
- Successful completion of an apprenticeship as an IT specialist in system integration or a comparable program
- Passion for IT and strong general knowledge of IT topics
- Fluency in German and English
- Goal-oriented work ethic and a structured approach to problem analysis
- Strong customer focus, excellent communication skills, and a friendly and professional demeanor
What we offer
30 days’ holiday
Holiday pay and Christmas bonus
Opportunities for personal growth
Flexible and mobile working
Regional childcare facilities during school holidays
Bike Leasing
Pension benefits
Corporate Benefits
Free parking and good transport links
Subsidised canteen (selected locations)
Contact person
Sounds interesting?
Apply nowOur application process
Online application
You can apply for your prospective job in just a few clicks using our online form. Simply upload your CV and any other relevant documents that you wish to include. You will then receive a confirmation email from us.
Review of your documents
Now it’s over to us: We will review your application fairly and get back to you as soon as possible by email or phone. It is very important to us to review each application carefully and with due consideration. To that end, our response time may vary depending on the number of applications that we receive
Getting to know each other
We look forward to learning more about you and invite you to an initial meeting – either virtually or on site. If it’s a good fit for both parties, we typically will follow this up with further conversations to discuss any outstanding questions or issues.
Contract offer
If we are both convinced that it is the right fit, we will put everything in place ready for you to join us and send you your offer and personal contract. And then, all that remains to say: Welcome to the Friedhelm Loh Group!
What our colleagues have to say
Jan Honnef
Group Leader, “End User Service – Remote Support Client” at Loh Services
Delivering rapid support whenever colleagues are experiencing technical difficulties with their computers, printers and other devices.
