CRM Domain Lead Salesforce (m/f/d)

Loh Services • Haiger

Loh Services

We are Loh Services. Organisational experts, business partners, information HQ and service centre. Part of the Friedhelm Loh Group. Family-owned business, global player, leading innovator and top employer.

Full-time

Haiger

Hybrid (On Site / Home Office)

Would you like to take on strategic responsibility for a key CRM domain and actively shape the further development of our international Salesforce landscape? As a Salesforce Domain Lead, you will be responsible for multiple Salesforce solutions based on Sales Cloud and Service Cloud and will steer their further development in conjunction with SAP S/4HANA. Together with business units, product owners, project teams, and external partners, you will develop a future-proof CRM strategy, establish global standards, and ensure a high-performance, integrated system landscape across the entire customer journey.

Tasks

You will assume overall technical and strategic responsibility for the Salesforce domain, with a focus on Salesforce Sales Cloud and Salesforce Service Cloud
Your area of responsibility includes further developing the vision, strategy, and target architecture of the Salesforce landscape in alignment with corporate goals and the SAP S/4HANA roadmap
You will manage multiple Salesforce products across the board, ensuring a balanced prioritization of requirements, projects, and initiatives
As the central point of contact, you will coordinate and support the product owners as well as other relevant stakeholders within the Salesforce domain
You will actively drive the harmonization and standardization of sales, service, and customer processes on a global scale
You will ensure the seamless integration of Salesforce solutions into the SAP S/4HANA system landscape and other enterprise applications
You will evaluate new requirements, technologies, and innovations in terms of their business value and strategic relevance
In addition, you will be responsible for developing and implementing a cross-domain roadmap for rollouts, optimizations, and transformation initiatives
Working closely with business units, enterprise architects, IT executives, and external partners, you will shape the further development of the CRM landscape.
You keep track of dependencies between projects, products, and teams at all times and ensure transparency regarding progress, risks, and priorities
To manage the success of the domain, you define appropriate metrics and use them to identify continuous improvement measures
You actively support international rollouts and ensure the sustainable implementation of new processes, standards, and solutions

Profile

You have successfully completed a degree in Business Informatics, Computer Science, Business Administration, or a comparable qualification
You leverage your many years of experience in the Salesforce environment to successfully develop and manage complex CRM landscapes
You apply your in-depth knowledge of Salesforce Sales Cloud and Salesforce Service Cloud strategically to design sustainable and scalable solutions
You confidently lead and coordinate product owners, project teams, and subject-matter expert communities, creating an environment for successful collaboration
You have a holistic understanding of sales, service, and customer care processes within international corporate structures and drive their targeted development
Ideally, you have already supported SAP ERP or SAP S/4HANA programs and actively helped shape integrated CRM and ERP landscapes
You develop product strategies, roadmaps, and target architectures with a clear focus on business requirements, future-proofing, and added value
You quickly identify connections between business processes, data, organization, and technology and translate these into viable, sustainable solutions
With your strong communication, leadership, and stakeholder management skills, you will rally diverse stakeholder groups behind common goals
You act strategically, make well-informed decisions based on analytical assessments, and drive initiatives forward with a strong focus on results
You will confidently apply your excellent German and English language skills when collaborating with national and international stakeholders
Salesforce certifications and experience in international transformation, rollout, and digitalization projects ideally round out your profile

What we offer

30 days’ holiday

Holiday pay and Christmas bonus

Opportunities for personal growth

Flexible and mobile working

Regional childcare facilities during school holidays

Bike Leasing

Pension benefits

Corporate Benefits

Free parking and good transport links

Subsidised canteen (selected locations)

Contact person

+49 2773 924 3820

Sounds interesting?

Apply now

Our application process

Online application

You can apply for your prospective job in just a few clicks using our online form. Simply upload your CV and any other relevant documents that you wish to include. You will then receive a confirmation email from us.

Review of your documents

Now it’s over to us: We will review your application fairly and get back to you as soon as possible by email or phone. It is very important to us to review each application carefully and with due consideration. To that end, our response time may vary depending on the number of applications that we receive

Getting to know each other

We look forward to learning more about you and invite you to an initial meeting – either virtually or on site. If it’s a good fit for both parties, we typically will follow this up with further conversations to discuss any outstanding questions or issues.

Contract offer

If we are both convinced that it is the right fit, we will put everything in place ready for you to join us and send you your offer and personal contract. And then, all that remains to say: Welcome to the Friedhelm Loh Group!

What our colleagues have to say

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