Product Owner Salesforce (m/f/d) Sales & Service Rollout

Loh Services • Haiger

Loh Services

We are Loh Services. Organisational experts, business partners, information HQ and service centre. Part of the Friedhelm Loh Group. Family-owned business, global player, leading innovator and top employer.

Full-time

Haiger

Hybrid (On Site / Home Office)

Would you like to lead the further development of a global Salesforce platform while also playing a key role in the international rollout of SAP S/4HANA? As a Product Owner for Salesforce Sales & Service, you will shape the strategic development of our existing CRM solution and drive its global rollout. Together with our business units, international locations, and project teams, you will develop future-proof sales and service processes and ensure seamless integration into the global SAP system landscape.

Tasks

You will be responsible for the technical development of Salesforce Sales and Salesforce Service as the group’s central CRM platform.
Developing a forward-looking product strategy, as well as a clear roadmap and vision for the sustainable development of the solution, falls within your area of responsibility.
As part of the SAP S/4HANA rollout, you will manage the international implementation of the existing Salesforce solution.
In doing so, you will work closely with the Sales, Service, Customer Care, IT, and SAP project teams, as well as external partners.
You will prioritize requirements based on business value, strategic objectives, and user needs, and manage the product backlog accordingly.
You will systematically analyze existing processes and drive their harmonization and standardization across countries and companies.
Together with the business units, you will design integrated end-to-end processes along the entire customer journey—from lead generation to after-sales service
You ensure the optimal integration of Salesforce Sales and Service into the SAP S/4HANA system landscape
In close coordination with development teams and implementation partners, you coordinate the implementation of new requirements
You actively support releases, rollouts, and go-lives and ensure a smooth transition to operational use
You provide stakeholders and management with transparency regarding priorities, dependencies, and project progress
To measure product success, you define appropriate KPIs and use them to identify continuous improvement measures for processes and systems

Profile

You have successfully completed a degree in Business Informatics, Computer Science, Business Administration, or a comparable qualification
You have several years of experience as a Product Owner, CRM Consultant, Business Analyst, or in a comparable role
You have in-depth knowledge of Salesforce Sales Cloud and Salesforce Service Cloud
In addition, you have experience in the further development of complex business applications and digital platforms
Ideally, you have already gained practical experience in SAP ERP or SAP S/4HANA projects
A strong understanding of sales, service, and customer care processes, as well as their integration into ERP systems, is part of your professional profile
In an agile environment, you have already gained experience in requirements management as well as in prioritizing and managing product backlogs
You are thoroughly familiar with the interrelationships between CRM, ERP, and master data processes, and you know how to translate complex requirements into sustainable solutions
With strong communication and facilitation skills, as well as confident stakeholder management, you are able to win over a wide variety of contacts
You combine an analytical, structured, and independent approach to work with a strong hands-on mentality
Excellent written and spoken German and English skills round out your profile
Salesforce certifications and experience with international rollout and transformation projects are desirable

What we offer

30 days’ holiday

Holiday pay and Christmas bonus

Opportunities for personal growth

Flexible and mobile working

Regional childcare facilities during school holidays

Bike Leasing

Pension benefits

Corporate Benefits

Free parking and good transport links

Subsidised canteen (selected locations)

Contact person

+49 2773 924 3820

Sounds interesting?

Apply now

Our application process

Online application

You can apply for your prospective job in just a few clicks using our online form. Simply upload your CV and any other relevant documents that you wish to include. You will then receive a confirmation email from us.

Review of your documents

Now it’s over to us: We will review your application fairly and get back to you as soon as possible by email or phone. It is very important to us to review each application carefully and with due consideration. To that end, our response time may vary depending on the number of applications that we receive

Getting to know each other

We look forward to learning more about you and invite you to an initial meeting – either virtually or on site. If it’s a good fit for both parties, we typically will follow this up with further conversations to discuss any outstanding questions or issues.

Contract offer

If we are both convinced that it is the right fit, we will put everything in place ready for you to join us and send you your offer and personal contract. And then, all that remains to say: Welcome to the Friedhelm Loh Group!

What our colleagues have to say

Delivering rapid support whenever colleagues are experiencing technical difficulties with their computers, printers and other devices.

Joblevel