We are Loh Services. Organisational experts, business partners, information HQ and service centre. Part of the Friedhelm Loh Group. Family-owned business, global player, leading innovator and top employer.
In-House Salesforce Consultant (m/f/d) for Sales & Service Implementation
Loh Services • Haiger
Loh Services
-
Full-time
Haiger
Hybrid (On Site / Home Office)
As part of the global rollout of SAP S/4HANA, we are actively shaping the digital future of our customer, sales, and service processes. As a Salesforce Sales & Service Consultant, you will support the implementation and further development of our CRM platform and ensure that global business requirements are translated into powerful and future-proof solutions. Together with business units, project teams, and implementation partners, we lay the foundation for seamless end-to-end processes throughout the entire customer journey in an integrated Salesforce and SAP system landscape.
As part of the global rollout of SAP S/4HANA, we are actively shaping the digital future of our customer, sales, and service processes. As a Salesforce Sales & Service Consultant, you will support the implementation and further development of our CRM platform and ensure that global business requirements are translated into powerful and future-proof solutions. Together with business units, project teams, and implementation partners, we lay the foundation for seamless end-to-end processes throughout the entire customer journey in an integrated Salesforce and SAP system landscape.
Tasks
- You will analyze existing sales, service, and customer processes and work with business units to develop future-proof CRM solutions
- As an expert point of contact, you will advise national and international stakeholders on optimizing and digitizing their business processes using Salesforce Sales and Service
- As part of the SAP S/4HANA transformation, you will develop business and technical concepts for the implementation and further development of the Salesforce platform
- You will systematically gather requirements, prioritize them, and translate them into actionable solution concepts and meaningful user stories
- In addition, you will support the configuration and implementation of Salesforce Sales and Salesforce Service, as well as the introduction of new features and processes
- Working closely with business units, product owners, developers, SAP teams, and external implementation partners, you will drive the successful execution of projects
- You will make a significant contribution to the design and implementation of integrated end-to-end processes—from leads and opportunities through orders and customer service to after-sales processes
- Your responsibilities include providing technical support for integration scenarios between Salesforce and SAP S/4HANA, as well as ensuring consistent business processes
- You will prepare and conduct workshops and develop technical concepts, and facilitate coordination with international stakeholders
- During the project and rollout phases, you will support testing activities, analyze errors, and actively contribute to quality assurance
- You will identify opportunities for standardization and optimization early on and incorporate best practices from CRM and transformation projects into the solution design in a targeted manner
- Through training, comprehensive documentation, and appropriate change management measures, you will support the successful implementation of new processes and systems
Profile
- A successfully completed degree in Business Informatics, Computer Science, Business Administration, or a comparable qualification forms the foundation of your profile
- You already have several years of experience as a consultant, business analyst, or in a comparable role in the CRM field
- You possess in-depth knowledge of Salesforce Sales Cloud and/or Salesforce Service Cloud
- Ideally, you have already gained experience in SAP S/4HANA implementation projects or comparable transformation programs
- A strong understanding of sales, service, and customer care processes, as well as their integration into ERP systems, rounds out your professional profile.
- You understand the interrelationships between CRM, ERP, and master data processes, and you analyze and document requirements in a structured and goal-oriented manner.
- You also have experience conducting workshops, performing process analyses, and managing requirements.
- Thanks to your independent, structured, and solution-oriented approach to work, you maintain a clear overview even when dealing with complex requirements
- With your strong communication skills and confident demeanor, you win over business units, management, and project partners alike
- Excellent written and spoken German and English skills enable you to collaborate successfully in an international environment
- You'll earn additional points with Salesforce certifications and experience from international rollout or transformation projects
What we offer
30 days’ holiday
Holiday pay and Christmas bonus
Opportunities for personal growth
Flexible and mobile working
Regional childcare facilities during school holidays
Bike Leasing
Pension benefits
Corporate Benefits
Free parking and good transport links
Subsidised canteen (selected locations)
Contact person
Sounds interesting?
Apply nowOur application process
Online application
You can apply for your prospective job in just a few clicks using our online form. Simply upload your CV and any other relevant documents that you wish to include. You will then receive a confirmation email from us.
Review of your documents
Now it’s over to us: We will review your application fairly and get back to you as soon as possible by email or phone. It is very important to us to review each application carefully and with due consideration. To that end, our response time may vary depending on the number of applications that we receive
Getting to know each other
We look forward to learning more about you and invite you to an initial meeting – either virtually or on site. If it’s a good fit for both parties, we typically will follow this up with further conversations to discuss any outstanding questions or issues.
Contract offer
If we are both convinced that it is the right fit, we will put everything in place ready for you to join us and send you your offer and personal contract. And then, all that remains to say: Welcome to the Friedhelm Loh Group!
What our colleagues have to say
Jan Honnef
Group Leader, “End User Service – Remote Support Client” at Loh Services
Delivering rapid support whenever colleagues are experiencing technical difficulties with their computers, printers and other devices.
