We are Loh Services. Organisational experts, business partners, information HQ and service centre. Part of the Friedhelm Loh Group. Family-owned business, global player, leading innovator and top employer.
In-House Salesforce Consultant (m/f/d) for Sales & Service Rollout
Loh Services • Haiger
Loh Services
-
Full-time
Haiger
Hybrid (On Site / Home Office)
Would you like to actively help shape the future of a global Salesforce platform and play a key role in an international S/4HANA transformation? As a Salesforce Sales & Service Consultant, you’ll work on the continuous optimization and global rollout of our existing CRM solution. Together with business units, international locations, and project teams, you’ll ensure that sales and service processes are integrated efficiently, standardized, and seamlessly into our SAP S/4HANA landscape
Would you like to actively help shape the future of a global Salesforce platform and play a key role in an international S/4HANA transformation? As a Salesforce Sales & Service Consultant, you’ll work on the continuous optimization and global rollout of our existing CRM solution. Together with business units, international locations, and project teams, you’ll ensure that sales and service processes are integrated efficiently, standardized, and seamlessly into our SAP S/4HANA landscape
Tasks
- In this role, you will advise our business units on the further development and optimization of Salesforce Sales and Salesforce Service
- Together with the relevant stakeholders, you will analyze existing sales, service, and customer processes and develop sustainable solutions
- As part of the SAP S/4HANA implementation, you will support the international rollout of the existing Salesforce platform
- To harmonize global processes and standards, you will develop business and technical concepts.
- You will document requirements in a structured manner, evaluate them in terms of business value and feasibility, and translate them into meaningful solution concepts and user stories.
- In doing so, you will work closely with business units, product owners, SAP project teams, developers, and external implementation partners.
- In addition, you will support the further development of end-to-end processes throughout the entire customer journey—from leads and opportunities to service and after-sales
- You will actively support the integration of Salesforce into the SAP S/4HANA landscape and contribute to the optimization of the associated business processes
- By facilitating workshops and coordinating international collaboration, you will promote knowledge transfer within the organization
- You will professionally support testing, training, and go-live activities in international rollout projects
- You will identify opportunities for further digitization and standardization early on, incorporating best practices from the Salesforce ecosystem
- Your responsibilities will be rounded out by assisting with the creation of documentation, training concepts, and user guides
Profile
- You have successfully completed a degree in Business Informatics, Computer Science, Business Administration, or a comparable qualification
- You have several years of experience as a consultant, business analyst, or process consultant in the CRM field
- You have in-depth knowledge of Salesforce Sales Cloud and Salesforce Service Cloud
- In addition, you have experience analyzing and optimizing sales and service processes
- Ideally, you have already gained practical experience in SAP ERP or SAP S/4HANA projects
- A strong understanding of the interrelationships between CRM, ERP, and master data processes enables you to translate requirements into targeted solutions
- You are accustomed to collaborating with various stakeholders on international projects
- You combine a structured, analytical, and solution-oriented approach with a strong hands-on mindset
- With your strong communication skills, consulting expertise, and confident demeanor, you are equally effective in engaging diverse audiences
- Excellent written and spoken German and English skills round out your profile
- Salesforce certifications or a willingness to obtain them are desirable
- Experience in global rollout or transformation projects completes your profile
What we offer
30 days’ holiday
Holiday pay and Christmas bonus
Opportunities for personal growth
Flexible and mobile working
Regional childcare facilities during school holidays
Bike Leasing
Pension benefits
Corporate Benefits
Free parking and good transport links
Subsidised canteen (selected locations)
Contact person
Sounds interesting?
Apply nowOur application process
Online application
You can apply for your prospective job in just a few clicks using our online form. Simply upload your CV and any other relevant documents that you wish to include. You will then receive a confirmation email from us.
Review of your documents
Now it’s over to us: We will review your application fairly and get back to you as soon as possible by email or phone. It is very important to us to review each application carefully and with due consideration. To that end, our response time may vary depending on the number of applications that we receive
Getting to know each other
We look forward to learning more about you and invite you to an initial meeting – either virtually or on site. If it’s a good fit for both parties, we typically will follow this up with further conversations to discuss any outstanding questions or issues.
Contract offer
If we are both convinced that it is the right fit, we will put everything in place ready for you to join us and send you your offer and personal contract. And then, all that remains to say: Welcome to the Friedhelm Loh Group!
What our colleagues have to say
Jan Honnef
Group Leader, “End User Service – Remote Support Client” at Loh Services
Delivering rapid support whenever colleagues are experiencing technical difficulties with their computers, printers and other devices.
