We are Eplan. Engineering professionals, software specialists, industry automation experts and digital transformers. Part of the Friedhelm Loh Group. Family-owned business, global player, leading innovator and top employer.
Customer Success Manager (m/f/d)
Eplan • nationwide call
nationwide
We are looking for you as Customer Success Manager (m/f/d) in Germany or the Netherlands. You will be responsible for successful customer implementations and customer retention in Data Driven Business Solutions
Tasks
- Support pre-sales activities alongside Sales and Business Development team
- Develop and maintain requirements documents for CSM pre-sales customer engagements
- Provide pre-sales technical knowledge to address customer questions, concerns, challenges
- Collaborate with Sales and Marketing on development of educational materials for use in pre-sales
- Technical interface for internal and external technical stakeholders
- Conduct customer on-boarding
- Conduct follow up actions to achieve customer retention targets
Job profile
- University degree (preferably in IT or engineering), or comparable qualifications
- At least two years of professional experience in IT, engineering, SaaS implementations or similar roles
- Expertise in IT infrastructure and systems, data structures, data sharing/exchange and data analysis, API
- interfaces, ERP systems and interfaces and cloud technologies
- Excellent communication skills with ability to project confidence with stakeholders at all levels
- Team player with a high level of self-motivation, flexibility, assertiveness, and commitment
- Ability to travel nationally and internationally
- Fluent in German and English
What we offer
30 days’ holiday and special leave for specific reasons
Holiday pay and Christmas bonus
Opportunities for personal growth
Bike Leasing
Pension benefits
Corporate benefits
Free parking and good transport links
Free water and coffee
Sounds interesting?
Apply now!What our colleagues have to say
Rebecca Zeiler
Process/Project Manager in the Digital Solutions Management department (Global Sales Processes), Rittal
"The best thing is the many people I get to know. A network in the various departments is extremely valuable and useful in everyday working life. Not only have we developed helpful work contacts, but also real friendships that enrich our private lives enormously."
