We are Loh Services. Organisational experts, business partners, information HQ and service centre. Part of the Friedhelm Loh Group. Family-owned business, global player, leading innovator and top employer.
Support Specialist (m/f/d) IT End User Engagement Services
Loh Services • Haiger
Haiger
Innovative Ideen kennzeichnen unsere Erfolge und treiben uns an. Unsere Inhouse IT sucht bevorzugt am Standort Haiger und Herborn / Mittelhessen weitere Verstärkung zur Betreuung der IT End User.
Tasks
- Registration and classification of incoming fault reports
- Processing faults and restoring the defined operating status of a service as quickly as possible (support and troubleshooting)
- Troubleshooting also for 2nd level tickets (depending on knowledge and authorizations) or forwarding to the operations team
- Active administration and regularly informing users about the processing status of incidents
- Carrying out on-site support activities
Job profile
- Successfully completed training as an IT specialist in system integration or comparable training
- IT enthusiasm and very good general knowledge of IT topics
- Business fluent knowledge of German and English
- Goal-oriented work, structured approach to analyzing problems
- High customer orientation, strong communication skills and a friendly and professional demeanor
What we offer
30 days’ holiday and special leave for specific reasons
Opportunities for personal growth
Bike Leasing
Pension benefits
Corporate benefits
Free parking and good transport links
Subsidised canteen (selected locations)
Contact
Sounds interesting?
Apply now!What our colleagues have to say
Jan Honnef
Group Leader, “End User Service – Remote Support Client” at Loh Services
Delivering rapid support whenever colleagues are experiencing technical difficulties with their computers, printers and other devices.
